Política de envío

Shipping & Delivery Policy

Last updated: September 17, 2026

1. Shipping

Orders are shipped by:

Levera UG (haftungsbeschränkt)
Vogesenstraße 8
77815 Bühl
Germany

Orders are dispatched from Germany.

We primarily ship with DHL. Depending on the destination, DHL may work with a local delivery partner for final delivery. Where appropriate, we may use another suitable shipping provider.

2. Shipping Destinations

Leverium is expanding internationally and gradually adding new countries and markets.

We currently ship to the countries and regions available for selection during checkout. The destinations available at checkout represent our currently supported shipping destinations and may change as our shipping network develops.

Availability may differ for territories or regions that have different tax, customs or import rules from the country to which they belong.

If your destination is not available during checkout, we do not currently offer standard online ordering to that destination unless expressly agreed otherwise.

If you are unsure whether we can deliver to your location, please contact us at hello@leverium.skin before placing an order.

3. Shipping Costs and Final Order Price

Standard shipping is generally included in the displayed product price in many of our supported markets.

However, shipping conditions may vary depending on factors such as:

the destination country or region;
the delivery address;
the products and quantities ordered;
the order value;
the selected shipping method;
carrier availability; and
customs, import or local delivery requirements.

For certain destinations, orders or delivery methods, an additional shipping charge may therefore apply.

Optional express delivery or other additional delivery services, where available, may also incur an additional charge.

Any applicable shipping charge will be clearly displayed during checkout before you submit your order.

The final total payable to Leverium, including the product price, applicable taxes collected by us and any additional shipping charges, is displayed during checkout before you place the order.

You will always have the opportunity to review this final total before submitting an order with an obligation to pay.

The shipping conditions and total price displayed for your selected destination immediately before the order is submitted apply to that order.

4. Processing and Delivery Times

Orders are generally processed within 1–3 business days after the order has been received and, where applicable, payment has been confirmed.

Estimated total delivery times, including normal processing time, are generally:

Germany: 5–7 business days
European Union: 5–12 business days
United Kingdom: 7–14 business days
United States, Canada, United Arab Emirates and other international destinations: 10–25 business days

These timeframes are general estimates. A different delivery estimate may apply depending on the destination, product availability, selected shipping service, local delivery partner and any applicable customs or import processing.

Where a more specific delivery estimate is displayed on the relevant product page or during checkout, that estimate takes precedence for the respective order.

Business days generally exclude Saturdays, Sundays and public holidays applicable at our place of business in Germany. Public holidays in the destination country may also affect delivery times.

Unless a binding delivery date has been expressly agreed, stated delivery times are estimates.

Customs procedures, local import requirements, unusually high order volumes, severe weather, carrier disruptions or other circumstances outside our reasonable control may result in additional delays.

If a product is unexpectedly unavailable or a significant delay occurs, we will inform you as soon as reasonably possible. Your mandatory statutory rights remain unaffected.

5. Taxes, Customs Duties and Import Charges

Germany and the European Union

Prices displayed for deliveries within the European Union include applicable VAT unless clearly stated otherwise.

No additional customs duties normally apply to ordinary deliveries within the EU customs territory.

Certain territories associated with EU Member States may be outside the regular EU VAT or customs territory and may therefore be subject to different shipping, tax or import conditions.

Deliveries Outside the European Union

Deliveries outside the European Union may be subject to import taxes, customs duties, clearance fees, brokerage fees or similar charges imposed by the destination country, customs authority or carrier.

Depending on the destination and delivery arrangement, these charges may:

be included in the displayed price;
be collected by Leverium during checkout; or
remain payable separately by the recipient.

Where Leverium collects applicable taxes, duties or import charges, they will be included in or added to the total displayed during checkout.

Where such charges are not collected by Leverium and may be payable separately by the recipient, this will be communicated before the order is submitted.

We use duties-included or taxes-included wording only where the applicable shipping and import arrangement supports that treatment.

Customs procedures and local import requirements may affect delivery times.

6. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation by email.

A tracking number or tracking link will be provided where available.

Tracking information may take some time to become active after the shipment has been handed over to the carrier.

For international deliveries, tracking may continue through a local delivery partner.

7. Partial Shipments

Where reasonably necessary, we may send an order in more than one shipment.

You will not be charged additional standard shipping costs solely because we divide an order into partial shipments.

8. Delayed or Lost Shipments

If your shipment has not arrived within the estimated delivery period, please check the tracking information and contact us at hello@leverium.skin.

We will review the shipment status and, where appropriate, contact the carrier or local delivery partner.

A delay does not automatically mean that a shipment has been lost. Your statutory rights in the event of non-delivery or significant delay remain unaffected.

The risk of accidental loss or damage remains with us until the goods are delivered to you or to a third party designated by you who is not the carrier, except where mandatory law provides otherwise.

9. Shipping Damage

If your order arrives with visible shipping damage, please report the damage to the carrier where reasonably possible and contact us promptly at hello@leverium.skin.

Please include your order information and, where useful, photographs of the packaging and affected products.

Failure to report shipping damage to the carrier immediately does not affect your statutory rights.

10. Incorrect or Incomplete Shipping Information

You are responsible for providing complete and accurate shipping information during checkout.

If you notice an error in your shipping address, please contact us as soon as possible at hello@leverium.skin.

We will try to correct the address before dispatch but cannot guarantee that changes will still be possible once processing has begun.

Once an order has been dispatched, we may no longer be able to change the delivery address.

If a shipment is returned to us because the address provided was incorrect or incomplete, or because the shipment was not collected or accepted, we will contact you regarding the available options.

Where the failed delivery was caused by circumstances attributable to the recipient, we may require payment of reasonable additional shipping costs before arranging another shipment.

This does not apply where the failed delivery was caused by us, the carrier or another circumstance for which the recipient is not responsible.

11. Refused and Unclaimed Shipments

Refusing delivery or failing to collect a shipment does not necessarily constitute a valid exercise of a statutory right of withdrawal.

If you wish to withdraw from your purchase, please follow the procedure described in our Refund & Return Policy.

Any statutory consumer rights remain unaffected.

12. Local Pickup

Local pickup is currently not available.

13. Contact

If you have questions about shipping availability, shipping costs, delivery times or an existing shipment, please contact us: