Shipping policy

Shipping Policy

Last updated: September 12, 2026

1. Shipping

Orders are shipped by:

Levera UG (haftungsbeschränkt)
Vogesenstraße 8
77815 Bühl
Germany

Orders are dispatched from Germany.

We primarily ship with DHL. Depending on the destination country, DHL may work with local delivery partners for final delivery.

2. Shipping Destinations

Leverium is expanding internationally and we are gradually adding new countries and markets.

We currently ship to the countries and regions available for selection during checkout. The countries available at checkout represent our currently supported shipping destinations and may change as we expand.

If your country is not currently available at checkout, or if you are unsure whether we can ship to your location, please contact us at hello@leverium.skin before placing an order. We will be happy to confirm whether delivery is currently possible.

3. Shipping Costs

Shipping costs depend on the destination country and, where applicable, the selected shipping method.

The applicable shipping costs are clearly displayed during checkout before you place your order. You will therefore be able to review the total product price and applicable shipping costs before completing your purchase.

Free shipping may be available for selected countries, order values or promotional periods. If free shipping applies to your order, this will be clearly shown during checkout.

The shipping conditions and prices displayed during checkout for your destination apply to your order.

4. Processing and Delivery Times

Orders are generally processed within 1–2 business days after the order has been received and, where applicable, payment has been confirmed.

For deliveries within Germany, the total estimated delivery time is generally 3–5 business days, unless otherwise stated during checkout or on the relevant product page.

International delivery times vary depending on the destination country, shipping service and customs processing.

Where available, estimated delivery information for your destination is displayed during checkout.

Business days generally exclude Saturdays, Sundays and public holidays applicable at our place of business in Germany.

If an item is unexpectedly unavailable or a significant delay occurs, we will inform you as soon as reasonably possible.

5. Customs, Import Duties and Taxes

Orders shipped internationally may be subject to customs duties, import taxes or other charges imposed by the destination country.

Where such charges are not already collected from you during checkout, they may be charged separately by the relevant authorities, customs office or carrier and are the responsibility of the recipient.

Any applicable charges collected directly by Leverium will be shown during checkout before the order is placed.

Customs procedures and local import requirements may affect delivery times.

6. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation by email.

A tracking number or tracking link will be provided where available. Please note that tracking information may take some time to become active after the shipment has been handed over to the carrier.

7. Shipping Damage

If your order arrives with visible shipping damage, please report the damage to the carrier where reasonably possible and contact us promptly at hello@leverium.skin.

Failure to report shipping damage immediately does not affect your statutory rights.

8. Incorrect or Incomplete Shipping Information

Customers are responsible for providing complete and accurate shipping information during checkout.

If you notice an error in your shipping address, please contact us as soon as possible at hello@leverium.skin.

Once an order has been dispatched, we may no longer be able to change the delivery address.

9. Local Pickup

Local pickup is currently not available.

10. Contact

If you have questions about shipping availability, shipping costs, delivery times or an existing shipment, please contact us: