Refund & Return Policy

Last updated: September 17, 2026

We want our return and refund terms to be clear and straightforward.

Depending on the circumstances, you may have a statutory right of withdrawal under applicable consumer law. In addition, Leverium offers a voluntary 30-Day Satisfaction Guarantee for eligible products.

The voluntary Satisfaction Guarantee is separate from and does not limit your statutory rights.

1. Statutory Right of Withdrawal

If you are a consumer and the statutory right of withdrawal applies to your purchase, you have the right to withdraw from the contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day on which you, or a third party designated by you who is not the carrier, takes possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by a clear statement, for example by email:

Levera UG (haftungsbeschränkt)
Vogesenstraße 8
77815 Bühl
Germany

Email: hello@leverium.skin

To meet the withdrawal deadline, it is sufficient for you to send your notification before the withdrawal period has expired.

2. Effects of Withdrawal

If you validly withdraw from the contract, we will reimburse all payments received from you, including the cost of our least expensive standard delivery option offered for your order.

Additional delivery costs resulting from your choice of a delivery method other than our least expensive standard delivery option are not refundable.

We will make the reimbursement without undue delay and no later than 14 days after the day on which we receive your notification of withdrawal.

Unless otherwise agreed, we will use the same payment method that you used for the original transaction.

We may withhold reimbursement until we have received the returned goods or until you have provided evidence that you have sent the goods back, whichever occurs first.

You must send the goods back without undue delay and no later than 14 days after informing us of your withdrawal. The deadline is met if you dispatch the goods before the 14-day period has expired.

You bear the direct cost of returning the goods.

You are only responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

3. Exceptions to the Statutory Right of Withdrawal

The statutory right of withdrawal may not apply to sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery, where the requirements of applicable law are met.

This exception applies only to the statutory right of withdrawal. It does not affect our voluntary 30-Day Satisfaction Guarantee.

4. 30-Day Satisfaction Guarantee

We want you to be able to open and actually try the product.

That is why eligible Leverium products purchased directly through our online store are covered by our voluntary 30-Day Satisfaction Guarantee, even after they have been opened and reasonably used.

Guarantee Provider

Levera UG (haftungsbeschränkt)
Vogesenstraße 8
77815 Bühl
Germany

Email: hello@leverium.skin

Duration

The guarantee period is 30 days from the day you receive the product.

Territorial Scope

The Satisfaction Guarantee applies to orders delivered to countries in which Leverium officially offers the guarantee at the time of purchase.

Eligible Products

All Leverium skincare products purchased directly through leverium.skin are eligible unless a product is expressly identified as excluded before purchase.

The Satisfaction Guarantee applies to one unit of each eligible product per customer or household. Additional units of the same product, repeat purchases and products purchased from unauthorized third parties are not covered unless expressly agreed otherwise.

If you try an eligible product and are not satisfied with it for any reason, contact us at hello@leverium.skin within 30 days of receiving the product.

You do not need to provide a specific reason or prove that there is anything wrong with the product. If you are not satisfied, the Satisfaction Guarantee applies subject to the conditions set out in this policy.

5. Returning a Product Under the Satisfaction Guarantee

To receive a refund under the 30-Day Satisfaction Guarantee, the product must be returned to us.

Please contact us before returning the product. We will provide you with the applicable return instructions and return address.

After receiving the return instructions, you must send the product back within 14 days. The return deadline is met if you dispatch the product before the 14-day period has expired.

You bear the direct cost of returning the product. This applies to domestic and international returns.

The product may be opened and reasonably used. The Satisfaction Guarantee is specifically intended to allow you to try and evaluate the product before deciding whether you are satisfied with it.

The Satisfaction Guarantee does not cover products that have been intentionally damaged, misused or consumed substantially beyond what would reasonably be necessary to try and evaluate the product.

We recommend using a trackable shipping method and retaining proof of shipment until your refund has been processed. Leverium is not responsible for returned products that are lost during return shipping.

6. Refund Under the Satisfaction Guarantee

Once we have received the returned product, we will refund the purchase price actually paid for the eligible product.

Any separately charged express or optional delivery costs are not refundable under the voluntary 30-Day Satisfaction Guarantee.

For discounted sets or bundles, any refund is based on the price actually allocated to the returned eligible product after applicable discounts.

We will generally issue the refund to the original payment method within 14 days after receiving the returned product.

The Satisfaction Guarantee does not affect or restrict your statutory rights.

7. Defective, Damaged or Incorrect Products

If you receive a product that is defective, damaged during shipping or different from what you ordered, please contact us at hello@leverium.skin.

Please include your order information and, where useful, photographs showing the issue so that we can review it quickly.

Do not return a defective, damaged or incorrect product before receiving our instructions.

Your statutory rights regarding defective or non-conforming goods remain unaffected.

8. How to Start a Return

To request a return or refund, contact:

hello@leverium.skin

Please include your order number and the email address used for your order.

We will provide you with the relevant return instructions and return address.

9. Model Withdrawal Form

If you wish to withdraw from the contract under your statutory right of withdrawal, you may use the following form. Use of this form is not mandatory.

To:

Levera UG (haftungsbeschränkt)
Vogesenstraße 8
77815 Bühl
Germany
Email: hello@leverium.skin

I hereby give notice that I withdraw from my contract for the purchase of the following goods:

Goods:

Ordered on:

Received on:

Name of consumer:

Address of consumer:

Signature of consumer (only if this form is submitted on paper):

Date: